Careers

CrossBeats- develops and sells small electronics worldwide (the main markets are the UK and India).

We are in the process of launching new products in the market. Our goal is to create globally recognized brands. At the moment we are focused on building an outstanding, strong team of professionals, where smart, cheerful people work with serious intentions to build a career with us you will conquer any peak, since we have unlimited potential!

We are looking for a qualified Social media strategist to join our team. You will develop and implement a comprehensive social media strategy to increase our web traffic and our brand awareness.

As a Social media strategist, you should have excellent multitasking skills to handle all of our social media accounts in a cohesive way. If you have a creative way of thinking and of presenting our brand through multiple social media channels, we would like to make you part of our team.

Ultimately, you should be able to ensure our company web presence is aligned with our marketing strategies.

Responsibilities

Design social media strategies to achieve marketing targets

Manage, create and publish original, high quality content

Administer all company social media accounts ensuring up-to-date content

Liaise with writers and designers to ensure content is informative and appealing

Collaborate with Marketing and Product development teams to create social ‘buzz’ regarding new product launches

Facilitate client-company communication (respond to queries, get reviews and organize chats and Q&A sessions)

Stay up-to-date with new digital technologies and social media best practices

Requirements

Proven work experience as a Social media strategist or Social media Executive

Hands on experience using social media for brand awareness

Understanding of SEO and web traffic metrics

An ability to identify target audience preferences and build content to meet them

Excellent multitasking skills

Strong written and verbal communication skills

CrossBeats- develops and sells small electronics worldwide (the main markets are the UK and India).

We are in the process of launching new products in the market. Our goal is to create globally recognized brands. At the moment we are focused on building an outstanding, strong team of professionals, where smart, cheerful people work with serious intentions to build a career with us you will conquer any peak, since we have unlimited potential!

We are looking for an experienced finance professional for the role of Junior Accountant. The position represents an excellent opportunity for an individual to work in a fast paced entrepreneurial setup with high growth potential.

Responsibilities and Duties

Responsibilities:

Preparing financial documents such as invoices, bills, and accounts payable and receivable

Completing financial reports on a regular basis and providing information to the finance team

Completing bank reconciliations

Filing GST/TDS etc compliance documents

Entering financial information into appropriate software programs

Managing company ledgers

Processing business expenses

Coordinating internal and external audits

Verifying balances in account books and rectifying discrepancies

Managing day-to-day transactions

Assisting the finance department and senior accounting staff members with various tasks, including preparing budgets, records, and statements

Handling accruals and prepayments

Managing monthly budgeting tasks

Encoding accounting entries for data processing

Sorting financial documents and posting them to the proper accounts

Reviewing computer reports for accuracy and meticulously tracing errors back to their source

Required Experience, Skills and Qualifications

Educational requirements: B com./ M com.

Experience requirements: 03 - 08 Years

Skills Required:

Thorough knowledge of Accounting, GST, TDS

Data Entry; Proficiency with Microsoft Office Suite, TALLY

Excellent Skills With Microsoft Office

Experience in Balance Sheet Account Preparation

Competent IT Skills

Strong Bookkeeping Skills

Good Written and Oral Communication Skills

Job Type: Full-time

Job Type: Full-time

Pay: ₹18,000.00 - ₹20,000.00 per month

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the CROSSBEAT Family. The goal is to keep the Organisation running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities & Duties

Improve customer service experience, create engaged customers and facilitate organic growth

Take ownership of customers issues and follow problems through to resolution

Keep accurate records and document customer service actions and discussions

Analyse statistics and compile accurate reports

Keep ahead of industry’s developments and apply best practices to areas of improvement

Control resources and utilise assets to achieve qualitative and quantitative targets

Maintain an orderly workflow according to priorities

Requirements & Qualification

Excellent written and verbal communication skills (English)

Proven working experience as a Customer Service Manager, Preferably from E-Commerce Industry

4-6 years of Experience into Customer Support & should also have experience into handling a team

Awareness of industry’s latest technology trends and applications

Strong client-facing and communication skills

Advanced troubleshooting and multi-tasking skills

Good knowledge of MS office (MS Word, Excel)

Experience with Freshdesk and other customer support software

Maintaining knowledge of all existing and upcoming products/services of the company.

Capturing customer feedback and channelizing to internal teams for appropriate action.

Monitoring real time dashboards and coordinating with experts whenever required

We are looking for an enthusiastic person with great communication skills (both verbal and written) who is passionate about managing a large community of CrossBeats customers.

The person must be a good listener and sensitive at handling users queries and providing them with the best experience and resolution.

Responsibilities and Duties

Need good experience in handling large emails and chat support

Taking ownership of issues raised by customers and work with cross functional teams to investigate, escalate and resolve them at the earliest for customer delight.

Required Experience and Qualifications

Excellent written and verbal communication skills (English), (Hindi)

1 - 3 years of experience in  handling bulk emails & chat support

Good knowledge of MS office (MS Word, Excel)

Experience with Freshdesk and other customer support software

Maintaining knowledge of all existing and upcoming products/services of the company.

Capturing customer feedback and channelizing to internal teams for appropriate action.

Monitoring real time dashboards and coordinating with experts whenever required

IMPORTANT: Please only apply if you have direct-to-consumer ECOMMERCE and DIGITAL MARKETING experience. All other applications will be rejected.

About The Position

Growth-oriented marketer. Results-driven ecommerce expert. Analytics ninja. Passionate about all things digital and thinks outside the box. Does that sound like you?

Crossbeats is looking for a Chief Problem Solver to head our Marketing Team – an exceptionally organized and data-driven marketer to grow our direct-to-consumer brand through CRO, paid media, and omni-channel marketing. We are at an inflection point in our growth curve and on this journey to becoming a major global electronics brand – hitting the $50M mark over the next 3 years.

You’ll play an integral role in building, reshaping, and mentoring Crossbeats' marketing team. You’ll be responsible for strategizing, planning, and implementing key marketing initiatives that align with the company’s mission.

Ideal Candidate:

The ideal candidate for this role has extensive experience growing and scaling a digitally native brand.

You must have exceptional analytical skills and the ability to identify high-leverage opportunities that help to maximize growth.

You must be passionate about immersing yourself in the data, leading the day-to-day execution, and managing a team of marketers. 

What You’ll Do:

Own paid digital channels growth, including Facebook Ads, Google/Bing paid search, Youtube, and other ad channels, with the goal of growth and maximizing ROI

Optimize conversion rate and acquisition funnels to improve LTV:CAC ratio

Plan and implement an overall marketing strategy which aids in achieving company-wide growth goals

Utilize a data-driven approach to run marketing experiments and implement attribution models and reporting systems to support business decisions

Lead, grow, and develop Crossbeats' marketing team 

Manage and build internal/external processes and documentation

Explore new channels and platforms to explore untapped opportunities 

To Be A Good Fit For This Job, You Must Have:

3+ years of relevant experience with DTC eCommerce, paid acquisition, marketing analytics, and web platforms (Shopify preferred)

Experience with Facebook and Google Ads

Experience with Google Analytics

Experience managing a marketing team

Experience with Excel and savvy with numbers

Demonstrated ability to effectively manage and optimize acquisition budgets

A bias towards execution. A desire to get your hands dirty in a small company where your work matters

Startup scaling experience a plus

Amazon and marketplace experience is a plus

Klaviyo experience is a plus

Competitive Compensation and Benefits:

Salary commensurate with experience and very competitive 

Competitive vacation and holidays

Gym membership credit – your physical and mental health is super important

Kindle/Audible credits – We really value lifelong learning and personal development

Job Description:

We are looking for a Motion Graphics Designer/Video Editor responsible for creating and editing digital video contents for use across our eCommerce and social media platforms.

Job Functions:

Create attractive and engaging video content optimized for multichannel viewing.

Create high resolution video assets for the corporate website and eCommerce store.

Create video assets used for the company's social media accounts across platforms.

Edit organizational video assets. Enhance raw footage and create derivative videos, as assigned.

Use animations, visual and sound effects as required.

Edit videos with voice-over, music, captions, assorted brand imagery, as assigned.

Collaborate with different teams like creative, branding and marketing for brainstorming and story-boarding. Handle technical aspects of video design, production and editing.

Perform necessary quality controls for all videos with extensive attention to detail. Ensure color correction, frame and blur correction, compression and other quality enhancements.

Required Experience and Qualifications

3-5 years of professional motion graphics design experience, with a demonstrable portfolio of completed motion graphics design projects.

Advanced proficiency in Adobe Creative Cloud Suite motion graphics and video editing software tools ( Premiere Pro, After Effects and Photoshop).

Ability to work in InDesign, Illustrator, Lightroom. Exposure to other industry standard and emerging tools and trends. Solid understanding of visual storytelling, rhythm, and pace.

Solid understanding of form, lighting, composition, color management, hi-resolution retouching, and video optimization techniques for web viewing across devices.

High level of attention to detail, creativity, and structured approach.