Imagine working for one of the fastest growing Consumer technology brand in India. A company that knows that its people are the key to its success in the marketplace. A company in which achieving extraordinary results and having a stimulating work experience are part of the same process. Come grow with Crossbeats and make an impact while enjoying working in a fun filled environment. At Crossbeats, we design and deliver delightful products and services that are at the cutting edge of technology. We're looking for a passionate, tech-savvy candidates with extremely good at communication.

Day-to-Day Responsibilities:

• Collaborate with the marketing team to develop and execute influencer marketing strategies
• Identify and engage with potential influencers to promote CrossBeats products
• Create engaging content and campaigns for social media platforms
• Monitor and analyze the performance of influencer campaigns
• Manage relationships with influencers and negotiate partnerships
• Tay up-to-date on industry trends and competitor activities
• Provide insights and recommendations for improving influencer marketing activities

Must have requirements:

• Great English Communication skill
• Location - Bangalore
• No WFH.
• Stipend - 15,000
• Tenure - 6 months

Interested candidates can share their profile at sushmita@crossbeats.com

Location: Bengaluru, Karnataka (On-Site)

Day-to-Day Responsibilities:

1. Voice Support: Handle customer calls in a professional and courteous manner, providing information, assistance, and resolving issues related to our products/services.
2. Issue Resolution: Identify customer needs, troubleshoot problems, and offer solutions to ensure customer satisfaction.
3. Communication: Clearly articulate information, instructions, and solutions to customers in English, Hindi, and a Southern Indian language.
4. Documentation: Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions.
5. Feedback Collection: Gather customer feedback and report insights to improve service quality and customer satisfaction.
6. Compliance: Adhere to company policies, procedures, and quality standards while handling customer interactions.

Requirements:

Experience: Minimum of 1 year of experience in a customer service voice process role.

Languages: Mandatory Proficiency in English & Hindi. Any Southern Indian language (e.g., Tamil, Telugu, Kannada, Malayalam) will be a plus.

Skills: Strong verbal communication skills with the ability to convey information clearly and effectively. Good problem-solving and active listening skills.

Tech-Savvy: Familiarity with customer service software and tools. Basic computer skills and ability to navigate multiple systems.

Customer Focused: Ability to handle challenging situations with professionalism and empathy

Job description

• Do you love yourself in front of the camera?
• Do you geek out on the latest formats / come up with new ones to produce content?
• Are you a social butterfly on Instagram?
• Are you interested in being MC of a supercool podcast and marketing it to get everyone raging about it?
• Do you understand social media numbers and know how to improve them?
• If your answer to any of these questions is YES, then we’d like to HIRE you!

Experience
1-2 years in the design/advertising field or more (with portfolio links)
Open for freshers (with portfolio links)

Qualification

• We need smart brains, not certified ones.
• We look for creative people, not degrees. But, you must have a work/portfolio link to showcase your previous work.

Timings
9:30:AM - 7:00 PM, Mon - Fri
Work from Office

Salary: You deserve the best (As per Experience and Industry Standards)

We’re Looking For

• Preferably should have supporting internships or experience in design/advertising/digital marketing and supporting portfolio work links.
• Has a good understanding of how to sell the product/service with creative content via the social media platform.
• Come up with creative ideas for social media and work with the team to execute them.
• Works closely with the community manager or social media manager to create engaging content for a company's social media presence, including keeping social media channels updated and brand-focused, and seeking out new social media avenues and ways of connecting with audiences, ultimately helping us to grow in terms of reach and spread awareness.

Skills Required

• Marketing or Social Media Marketing Degree Preferred
• Research and conceptualisation of content
• Design content
• Creative Visualisation
• Technology Skills
• Basic Graphic Design
• Campaign Execution
• Idea Presentation
• Strong Customer-Service Skills
• Engaging any audience
• Measure the outcome of the campaigns
• Post-production engagement

Roles & Responsibility

• Has the ability to research and create content concept buckets for social media pages
• Proposes new ideas and concepts for social media content
• Analyses and reports audience information and demographics, and the success of existing social media projects
• Works with marketing and social media team members to coordinate ad campaigns with social media strategy
• Manages company social media channels, including Instagram, LinkedIn, YouTube, Twitter, and other relevant platforms

Content Creation

• Engages in social media presence creation on new and emerging social media platforms
• Assists in creating timelines and scheduled content to create a consistent stream of new content for audience interaction
• Works as part of a team to develop large social media campaigns
• Creates dynamic written, graphic, and video content
• Creates content that promotes audience interaction, increases audience presence on company sites and encourages audience participation
• Leads content creation and executing campaigns
• Create trends and buzz around our industry, services, and clients

Post-campaign Analysis and Insights

• Learn and execute digital marketing and performance ads side of the business
• Provide details of campaign success using data-driven analytics for different social media platforms

Location: Brigade Road, Bangalore