Careers

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the CROSSBEAT Family. The goal is to keep the Organisation running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.

Responsibilities & Duties

Improve customer service experience, create engaged customers and facilitate organic growth

Take ownership of customers issues and follow problems through to resolution

Keep accurate records and document customer service actions and discussions

Analyse statistics and compile accurate reports

Keep ahead of industry’s developments and apply best practices to areas of improvement

Control resources and utilise assets to achieve qualitative and quantitative targets

Maintain an orderly workflow according to priorities

Requirements & Qualification

Excellent written and verbal communication skills (English)

Proven working experience as a Customer Service Manager, Preferably from E-Commerce Industry

4-6 years of Experience into Customer Support & should also have experience into handling a team

Awareness of industry’s latest technology trends and applications

Strong client-facing and communication skills

Advanced troubleshooting and multi-tasking skills

Good knowledge of MS office (MS Word, Excel)

Experience with Freshdesk and other customer support software

Maintaining knowledge of all existing and upcoming products/services of the company.

Capturing customer feedback and channelizing to internal teams for appropriate action.

Monitoring real time dashboards and coordinating with experts whenever required

We are looking for an experienced operations professional for the role of Ecommerce Operations Executive. The position represents an excellent opportunity for an individual to work in a fast paced entrepreneurial setup with high growth potential.

 

Your work will be integral to achieving our high growth targets. The ideal candidate is goal-oriented and has knowledge of ecommerce operations best practices and systems

Job Description

We are looking for a E-commerce Operations Executive to help with all operations, order processing, fulfillment, and warehousing of the company.

Key Responsibilities:

1. Responsible for ongoing maintenance support and day-to-day updates of inventory, site merchandising, product details and support with new launches.

2. Provide ongoing reporting for inventory metrics, market analysis and operations best practices

3.Support liaison with communication needs across departments

4. Point of contact for queries about online orders, item set-up, and data collection.

5. Manage all Online Portal like (Flipkart, Amazon, Sanpdeal, Etc.)

6. Order Processing to Order dispatching to the Customer.

7. Prepare reports on weekly/monthly basis and submit to Managements

8. Communicating with Logistics partners and arranging shipments

9. Supervising product packaging and order shipping Responsible for making consignments and follow up till dispatched.

10. Handling products related queries and customer feedbacks 11. Responsible for follow up from start till dispatch and making sure for timely delivery of consignments.

12. Check and verify returns and file claims for damaged products 13. Manage warehouse staff and delegate work to them.

Required Experience and Qualifications

1. Bachelor's degree in operations, business, or other related field 2 years of hands-on e-commerce, and/or operations experience

2. Team player with strong communication and organizational skills and a strong attention to detail

3. Pro-active problem-solver with the ability to plan, prioritize, and manage multiple projects in a fast-paced environment with strict deadlines

4. Highly proficient in Microsoft Excel Proven track record of creating positive impact on all aspects of the business

5. Perform other duties as required

IMPORTANT: Please only apply if you have direct-to-consumer ECOMMERCE and DIGITAL MARKETING experience. All other applications will be rejected.

About The Position

Growth-oriented marketer. Results-driven ecommerce expert. Analytics ninja. Passionate about all things digital and thinks outside the box. Does that sound like you?

Crossbeats is looking for a Chief Problem Solver to head our Marketing Team – an exceptionally organized and data-driven marketer to grow our direct-to-consumer brand through CRO, paid media, and omni-channel marketing. We are at an inflection point in our growth curve and on this journey to becoming a major global electronics brand – hitting the $50M mark over the next 3 years.

You’ll play an integral role in building, reshaping, and mentoring Crossbeats' marketing team. You’ll be responsible for strategizing, planning, and implementing key marketing initiatives that align with the company’s mission.

Ideal Candidate:

The ideal candidate for this role has extensive experience growing and scaling a digitally native brand.

You must have exceptional analytical skills and the ability to identify high-leverage opportunities that help to maximize growth.

You must be passionate about immersing yourself in the data, leading the day-to-day execution, and managing a team of marketers. 

What You’ll Do:

Own paid digital channels growth, including Facebook Ads, Google/Bing paid search, Youtube, and other ad channels, with the goal of growth and maximizing ROI

Optimize conversion rate and acquisition funnels to improve LTV:CAC ratio

Plan and implement an overall marketing strategy which aids in achieving company-wide growth goals

Utilize a data-driven approach to run marketing experiments and implement attribution models and reporting systems to support business decisions

Lead, grow, and develop Crossbeats' marketing team 

Manage and build internal/external processes and documentation

Explore new channels and platforms to explore untapped opportunities 

To Be A Good Fit For This Job, You Must Have:

3+ years of relevant experience with DTC eCommerce, paid acquisition, marketing analytics, and web platforms (Shopify preferred)

Experience with Facebook and Google Ads

Experience with Google Analytics

Experience managing a marketing team

Experience with Excel and savvy with numbers

Demonstrated ability to effectively manage and optimize acquisition budgets

A bias towards execution. A desire to get your hands dirty in a small company where your work matters

Startup scaling experience a plus

Amazon and marketplace experience is a plus

Klaviyo experience is a plus

Competitive Compensation and Benefits:

Salary commensurate with experience and very competitive 

Competitive vacation and holidays

Gym membership credit – your physical and mental health is super important

Kindle/Audible credits – We really value lifelong learning and personal development

Job Description:

We are looking for a Motion Graphics Designer/Video Editor responsible for creating and editing digital video contents for use across our eCommerce and social media platforms.

Job Functions:

Create attractive and engaging video content optimized for multichannel viewing.

Create high resolution video assets for the corporate website and eCommerce store.

Create video assets used for the company's social media accounts across platforms.

Edit organizational video assets. Enhance raw footage and create derivative videos, as assigned.

Use animations, visual and sound effects as required.

Edit videos with voice-over, music, captions, assorted brand imagery, as assigned.

Collaborate with different teams like creative, branding and marketing for brainstorming and story-boarding. Handle technical aspects of video design, production and editing.

Perform necessary quality controls for all videos with extensive attention to detail. Ensure color correction, frame and blur correction, compression and other quality enhancements.

Required Experience and Qualifications

3-5 years of professional motion graphics design experience, with a demonstrable portfolio of completed motion graphics design projects.

Advanced proficiency in Adobe Creative Cloud Suite motion graphics and video editing software tools ( Premiere Pro, After Effects and Photoshop).

Ability to work in InDesign, Illustrator, Lightroom. Exposure to other industry standard and emerging tools and trends. Solid understanding of visual storytelling, rhythm, and pace.

Solid understanding of form, lighting, composition, color management, hi-resolution retouching, and video optimization techniques for web viewing across devices.

High level of attention to detail, creativity, and structured approach.