careers

careers

WORKFORCE

We strongly believe that our people are our greatest asset. We also endeavour to nurture a culture of diversity, innovation, total quality management and employee care and respect. As a matter of principle, we believe that diversity within the workforce greatly enhances our overall capabilities.

COMPANY

We encourage a high-performance culture and support it through various rewards and recognitions. We aspire to become a fully loaded smart tech company focused on enabling better experiences to the new Indian youth by designing and delivering innovative smart tech products that push the boundaries of science, art, engineering and technology. 

OPEN POSITIONS

motion graphic designer

[IMPORTANT] Must provide a link to your portfolio / reel to showcase examples of your work in the resume for better evaluation of right candidate.


Job Description:

Crossbeats is currently Looking for a motion graphic designer & editor who can edit and produce some professional and quality short videos for our e-commerce brands which would potentially reach out to the audience on Social Media Platforms and advertisements.


Roles and Responsibilities:

  • Design storyboards with compelling storyline and concept for motion graphics video animations

  • Create production quality footages using in-budget equipments, cameras (phone camera), lightings and backgrounds

  • Create deliverables such as high-fidelity videos for advertisements, social media and following our brand guidelines

  • Create brand guidelines to build consistency and faster deliverables

  • Design and animate illustrations, infographics, and typography

  • Maintain brand consistency throughout all marketing projects

  • Support and assist with large-scale projects

  • Enable thought leadership: Stay on top of the latest domain trends to ensure our content is contextual, relevant, and compelling enough to drive engagement within our target markets

  • Create basic video edits - automated audio syncing, color correction and grading, audio noise removal, trimming of non-content footage, basic titling, and logging of content

  • Consult and communicate effectively with team members and other company stakeholders and interface with other departments to execute ad-hoc video projects as required

Desired Candidate Profile:

  • 3+ years of experience in motion graphics videos animations

  • Good knowledge of Adobe After Effects, Premiere Pro and other related software tools

  • Experience in creating basic animations, productions and editing videos from scratch to end

  • Knowledge of Adobe Photoshop, Illustrator, MS PowerPoint, and other graphic design software

  • Excellent eye for detail

  • Strong organizational and time management skills - must adhere to deadlines and be able to prioritize tasks

Nice to Have:

  • Experience with e-commerce brands

  • Script writing and storyboarding experience

SALES DIRECTOR

Job Description:

We are currently looking for a Sales Director, who will work closely with the leadership team and will be responsible for developing new accounts/markets. The ideal candidate is motivated by and thrives in an autonomous environment, taking ownership of the sales process—from prospecting to process to closing deals. This is an opportunity for a sales professional who is passionate about helping our customers and achieve better engagement and impact results.


We are at an inflection point in our growth curve and on this journey to becoming a major global electronics brand – hitting the $50M mark over the next 3 years. You’ll play an integral role in building Crossbeats' sales and distribution team. You’ll be responsible for strategizing, planning, and implementing key marketing initiatives that align with the company’s mission. The Sales Director who will responsible for achieving the business selling goals through leading the sales function and ensuring strong customer relationships are established and maintained.


Job Functions:

You will be managing Crossbeats sales business for India and expanding our customer and partner base and achieving the sales goals. You will be responsible for achieving the company’s sales goals and mission, while creating a fun, exciting, progressive culture in the sales organization. You will be responsible for acquiring new account business by establishing relationships with key customer buyers and planners in the retail channel through management of day-to-day business. This individual must be an enthusiastic and energetic team player who thrives in an open air and light filled office.


Responsibilities:

  • Since individual will be part of an early team, there will be elements of prospecting, building process, and iterating that will be a big part of this role

  • Full-cycle sales with responsibility for building and maintaining a pipeline of prospective customers.

  • This isn't the typical sales role, as you'll be owning new go-to-market strategy, working on playbooks, and experimenting a ton.

  • Manage prospecting and sales activities in assigned territory with a focus on new sales pipeline growth while maintaining an in-depth knowledge of industry.

  • Develop strategy to on-board, scale and win strategic large format buyers (retailers)

  • Establish new distributor network for high serviceability of modern trade

  • Market development & execution for modern trade channel

  • Develop right service strategy for big buyers / chains

  • Champion the needs of these buyers internally across various cross-functional teams of supply chain, credit, service etc. to ensure right experience

  • Set-up and deliver aggressive sales targets through these buyers

  • Serve as the primary point of contact for major customer communication overseeing additional interactions

  • Driving customer insights & understanding for the category, crafting merchandise assortment

To Be A Good Fit For This Job, You Must Have:

  • 8+ years in an account sales management role preferred

  • Strong understanding of audio industry products such as headphones, Bluetooth speakers, and MP3 products a plus.

  • Strong communication and presentation skills required.

  • Ability to learn and understand sales strategy and goals in a timely manner.

  • Exceptional organizational and prioritization skills with independent follow through.

  • Self-motivated individual who can thrive is a position with an aggressive commission structure.

  • Strong Microsoft PowerPoint, Excel, and Outlook skills.

  • Proven track record of success in building an effective sales team in business equipment/payment systems environment.

  • Ability to manage a pipeline of opportunities at any given time and excitement to seek out and build new organizational relationships to nurture and develop on an ongoing basis.

  • Ability to work in a fast-paced and growth environment with limited structure and guidance.

  • Ability to gain access to and engage credibly with decision-makers in companies.

  • Ability to look at each situation with adaptability and Self-starter/high level of internal motivation to win and succeed.

Competitive Compensation and Benefits:

  • Salary commensurate with experience and very competitive 

  • Competitive vacation and holidays

  • Gym membership credit – your physical and mental health is super important

  • Kindle/Audible credits – We really value lifelong learning and personal development

Industry:

  • Consumer Electronics

  • Sales & Business Development

Employment Type

  • Full-time

HR MANAGER

Job Description:

We are looking for an experienced HR professional for the role of HR manager. The position represents an excellent opportunity for an individual to work in a fast-paced entrepreneurial setup with high growth potential. The ideal candidate will be dedicated, have a real passion and enjoy working as part of a team. Working as part of our lively team, as HR manager, you will have a key role in recruitment, payroll process, and leading initiatives to strengthen culture and team with focus on employee engagement and training.


Job Functions:

Candidates must have a minimum of 4+ years proven experience in a similar role.


We are looking for an HR manager to oversee all aspects of human resources practices and processes. In the role you will be responsible for ensuring that the overall administration, coordination, and evaluation of human resources plans, and programs are realized. We are looking for an individual that possess excellent decision-making, strategic thinking, leadership, interpersonal, and ethical skills.


Roles and Responsibilities:

  • Manage the recruitment and selection process

  • Support current and future business needs through the development, engagement, motivation and preservation of human capital

  • Develop and implement HR strategies and initiatives aligned with the overall business strategy

  • Bridge management and employee relations by addressing demands, grievances or other issue

  • Nurture a positive working environment

  • Maintain pay plan and benefits program

  • Report to management and provide decision support through HR

  • Conduct HR training such as Effective One-on-Ones, Performance Management, Interviewing Skills etc.

  • Work closely with local Training Specialists to identify employee and leadership development needs.

  • Maintain and carry out good employee relation practices and employee programs, such as employee surveys, one-on-one meetings, and focus group meetings.

  • Perform in depth exit interviews; monitor and respond to turnover analysis

  • Carry out HR projects as directed, and perform other tasks as assigned by the immediate manager.

Preferred Qualifications:

  • Proven working experience as HR manager or another HR executive

  • 4Yrs+ Experience in similar role (Mandatory)

  • People oriented and results driven

  • Demonstrable experience with human resources metrics

  • Knowledge of HR systems and databases

SR. CUSTOMER SUPPORT MANAGER

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the CROSSBEATS Family. The goal is to keep the Organisation running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.


Responsibilities:

  • Improve customer service experience, create engaged customers and facilitate organic growth

  • Take ownership of customers issues and follow problems through to resolution

  • Keep accurate records and document customer service actions and discussions

  • Analyse statistics and compile accurate reports

  • Keep ahead of industry’s developments and apply best practices to areas of improvement

  • Control resources and utilise assets to achieve qualitative and quantitative targets

  • Maintain an orderly workflow according to priorities

Requirements & Qualification:

  • Excellent written and verbal communication skills (English)

  • Proven working experience as a Customer Service Manager, Preferably from E-Commerce Industry

  • 4-6 years of Experience into Customer Support & should also have experience into handling a team

  • Awareness of industry’s latest technology trends and applications

  • Strong client-facing and communication skills

  • Advanced troubleshooting and multi-tasking skills

  • Good knowledge of MS office (MS Word, Excel)

  • Experience with Freshdesk and other customer support software

  • Maintaining knowledge of all existing and upcoming products/services of the company.

  • Capturing customer feedback and channelizing to internal teams for appropriate action.

  • Monitoring real time dashboards and coordinating with experts whenever required

EMAIL & CHAT SUPPORT EXECUTIVE

We are looking for an enthusiastic person with great communication skills (both verbal and written) who is passionate about managing a large community of CrossBeats customers.


The person must be a good listener and sensitive at handling users queries and providing them with the best experience and resolution.


Responsibilities and Duties:

  • Need good experience in handling large emails and chat support

  • Taking ownership of issues raised by customers and work with cross functional teams to investigate, escalate and resolve them at the earliest for customer delight.

Required Experience and Qualifications:

  • Excellent written and verbal communication skills (English), (Hindi)

  • 1 - 3 years of experience in handling bulk emails & chat support

  • Good knowledge of MS office (MS Word, Excel)

  • Experience with Freshdesk and other customer support software

  • Maintaining knowledge of all existing and upcoming products/services of the company.

  • Capturing customer feedback and channelizing to internal teams for appropriate action.

  • Monitoring real time dashboards and coordinating with experts whenever required

DIRECTOR OF GROWTH MARKETING (E-COMMERCE)

IMPORTANT: Please only apply if you have direct-to-consumer ECOMMERCE and DIGITAL MARKETING experience. All other applications will be rejected.


About The Position:

Growth-oriented marketer. Results-driven ecommerce expert. Analytics ninja. Passionate about all things digital and thinks outside the box. Does that sound like you?


Crossbeats is looking for a Chief Problem Solver to head our Marketing Team – an exceptionally organized and data-driven marketer to grow our direct-to-consumer brand through CRO, paid media, and omni-channel marketing. We are at an inflection point in our growth curve and on this journey to becoming a major global electronics brand – hitting the $50M mark over the next 3 years.


You’ll play an integral role in building, reshaping, and mentoring Crossbeats' marketing team. You’ll be responsible for strategizing, planning, and implementing key marketing initiatives that align with the company’s mission.


Ideal Candidate:

  • The ideal candidate for this role has extensive experience growing and scaling a digitally native brand.

  • You must have exceptional analytical skills and the ability to identify high-leverage opportunities that help to maximize growth.

  • You must be passionate about immersing yourself in the data, leading the day-to-day execution, and managing a team of marketers. 

What You’ll Do:

  • Own paid digital channels growth, including Facebook Ads, Google/Bing paid search, Youtube, and other ad channels, with the goal of growth and maximizing ROI

  • Optimize conversion rate and acquisition funnels to improve LTV:CAC ratio

  • Plan and implement an overall marketing strategy which aids in achieving company-wide growth goals

  • Utilize a data-driven approach to run marketing experiments and implement attribution models and reporting systems to support business decisions

  • Lead, grow, and develop Crossbeats' marketing team 

  • Manage and build internal/external processes and documentation

  • Explore new channels and platforms to explore untapped opportunities 

To Be A Good Fit For This Job, You Must Have:

  • 3+ years of relevant experience with DTC eCommerce, paid acquisition, marketing analytics, and web platforms (Shopify preferred)

  • Experience with Facebook and Google Ads

  • Experience with Google Analytics

  • Experience managing a marketing team

  • Experience with Excel and savvy with numbers

  • Demonstrated ability to effectively manage and optimize acquisition budgets

  • A bias towards execution. A desire to get your hands dirty in a small company where your work matters

  • Startup scaling experience a plus

  • Amazon and marketplace experience is a plus

  • Klaviyo experience is a plus

Competitive Compensation and Benefits:

  • Salary commensurate with experience and very competitive 

  • Competitive vacation and holidays

  • Gym membership credit – your physical and mental health is super important

  • Kindle/Audible credits – We really value lifelong learning and personal development

MOTION GRAPHICS DESIGNER/VIDEO EDITOR

Job Description:

We are looking for a Motion Graphics Designer/Video Editor responsible for creating and editing digital video contents for use across our eCommerce and social media platforms.


Job Functions:

  • Create attractive and engaging video content optimized for multichannel viewing.

  • Create high resolution video assets for the corporate website and eCommerce store.

  • Create video assets used for the company's social media accounts across platforms.

  • Edit organizational video assets. Enhance raw footage and create derivative videos, as assigned.

  • Use animations, visual and sound effects as required.

  • Edit videos with voice-over, music, captions, assorted brand imagery, as assigned.

  • Collaborate with different teams like creative, branding and marketing for brainstorming and story-boarding. Handle technical aspects of video design, production and editing.

  • Perform necessary quality controls for all videos with extensive attention to detail. Ensure color correction, frame and blur correction, compression and other quality enhancements.

Required Experience and Qualifications:

  • 3-5 years of professional motion graphics design experience, with a demonstrable portfolio of completed motion graphics design projects.

  • Advanced proficiency in Adobe Creative Cloud Suite motion graphics and video editing software tools ( Premiere Pro, After Effects and Photoshop).

  • Ability to work in InDesign, Illustrator, Lightroom. Exposure to other industry standard and emerging tools and trends. Solid understanding of visual storytelling, rhythm, and pace.

  • Solid understanding of form, lighting, composition, color management, hi-resolution retouching, and video optimization techniques for web viewing across devices.

  • High level of attention to detail, creativity, and structured approach.