careers

careers

WORKFORCE

We strongly believe that our people are our greatest asset. We also endeavour to nurture a culture of diversity, innovation, total quality management and employee care and respect. As a matter of principle, we believe that diversity within the workforce greatly enhances our overall capabilities.

COMPANY

We encourage a high-performance culture and support it through various rewards and recognitions. We aspire to become a fully loaded smart tech company focused on enabling better experiences to the new Indian youth by designing and delivering innovative smart tech products that push the boundaries of science, art, engineering and technology. 

OPEN POSITIONS

Customer Support Manager

CrossBeats- develops and sells small electronics worldwide (the main markets are the UK and India).


We are in the process of launching new products in the market. Our goal is to create globally recognized brands. At the moment we are focused on building an outstanding, strong team of professionals, where smart, cheerful people work with serious intentions to build a career with us you will conquer any peak, since we have unlimited potential!


We are looking for an experienced Ecommerce Customer Service Manager. The position represents an excellent opportunity for an individual to work in a fast-paced entrepreneurial setup with high growth potential.


JOB DESCRIPTION:

To meet and exceed customer service goals as set by Management. Enhance customer service experience of E- Commerce based Customers.


ESSENTIAL JOB RESULTS:

The Ecommerce Customer Service Manager is the "subject matter expert", from a business, operations, customer service and consumer affairs perspective. Ecommerce Customer Service Manager will own many aspects of support, ranging from building scripts for phone / email / online chat to driving initiatives to improve day-to-day processes.


Ecommerce Customer Service Manager will oversee the day to day operations of the Consumer Affairs Representatives.

They will evaluate and analyse systems, i.e. email and chat service to ensure it is being used to its maximum benefit. Report on productivity and react accordingly. Utilize Customer Service and web technologies to increase consumer satisfaction. Responsible for day to day administration of Live Chat tools and other web-based consumer Affairs technology.


JOB REQUIREMENTS:

  • Must possess 4- 6 years of experience in online customer service

  • Knowledge of ecommerce systems, customer service software, and best practices

  • Good problem solving and analytical skills

  • Thorough understanding of entire ecommerce processes from conversion to fulfilment to customer service

  • Operational/function understanding of ecommerce technologies and websites

  • Be proactive in identifying, resolving and communicating challenges

  • Ability to work at a detailed level while maintaining an overall project perspective

  • Good organizational and time management skills

  • Possess excellent follow-up capabilities, ability to prioritize and handle several projects simultaneously

  • Exceptional interpersonal/team building skills including the ability to communicate with all levels of the organization and participate on multi-functional teams

  • Detail-oriented, demonstrate strong written and verbal communication skills

  • Ability to work in a dynamic environment and be results and deadline driven Microsoft Office proficiency with Word and Excel

Customer Support Executive

ONLY FOR CANDIDATES RESIDING IN BANGALORE WITH PROFICIENCY IN SPOKEN English,Hindi


Greetings from CrossBeats!!


Hurry up and apply as we have limited opportunities.

We are inviting you to explore the Customer Service opportunity with CrossBeats. If you possess good computer knowledge and have excellent communication skills with the zeal to excel! We are looking for YOU!


Eligibility Criteria:

Candidate must be a resident of Bangalore, Minimum qualification should be Graduate, with excellent English communication skill.

Should have relevant experience of 1-3 years


Knowledge& Skills required:

  • Action oriented, self-disciplined and organized

  • Effective time management skills and ability to prioritize work time to ensure productivity and department standards

  • Ability to communicate clearly with both internal and external customers

  • Excellent comprehension skills - ability to clearly understand and address customer issues appropriately

  • Excellent composition skills - ability to compose grammatically correct, concise, and accurate written responses

  • Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer

  • Excellent Communication and typing skills

Preferred Criteria:

  • Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.

  • Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity

  • Should ensure 'Work-like' environment with no disturbance during the work hours.

  • The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.

Customer Focus:

  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment

  • Ability to empathize with and prioritize customer needs

  • Demonstrates interpersonal skills with a diverse customer base

  • Demonstrates conflict resolution, negotiation, and de-escalation skills

  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary

  • Ability to determine customer needs and provide appropriate solutions

  • Maintain regular and reliable attendance, including the daily schedule as assigned

Problem Solving Skill:

  • Effective problem-solving skills including decision making, time management and immediate prioritization of tasks as assigned

  • Ability to approach problems logically and rationally

  • Action oriented and self-disciplined

  • Organized and detail-oriented

  • Ability to quickly and effectively prioritize work time in various departments to meet business need

  • Ability to maintain composure in highly escalated situations