Manage daily operations for eCommerce including Updating Product Catalog

Knowledge of Listing, Updating Uploading Product Data / Specifications

Knowledge of product Images on Marketplaces such as Flipkart, Amazon (A+ Listing), Tata Cliq, Myntra, Ebay etc

Maintain large online product catalogs

Oversee the product content presented on Website Marketplaces

Manage individual and bulk listings and account health

Ideal candidate should have hands on experience of entire ecommerce operations ecosystem

Contribute to solving and reducing issues in the catalogue for optimizing the speed of the catalogue upload process

Manage and create individual and bulk listing of new products on the e-commerce portal

Write engaging and descriptive product descriptions to improve conversions

Ensure that the catalog contains accurate, comprehensive and high-quality product information

Try incorporating new techniques & automation on the creation of catalogue on e-Commerce portals

Identify opportunities and trends in market and highlight them internally

Minimum of bachelor’ s degree in a related field (Top tier universities preferred)

2-3 years’ experience in an eCommerce role

Solid understanding of eCommerce B2C systems

Strong tactical knowledge and experience specializing and selling 

Demonstrated Proficiency with Microsoft Office Suite

Strong project management skills

Propensity for analytical and detail-oriented thinking

Develop, write and deliver persuasive copy for the website, email marketing campaigns, sales collateral, videos, and blogs

Edit content produced by other members of the team

Analyse content marketing metrics and makes changes as needed

Collaborate with other departments to create innovative content ideas

1-2 years of working as a content writer

Bachelor's degree in English, communications, linguistics, or related field (Master's degree, a plus)

Tech-savvy with the ability to make complex technical matters easy-to understand even for non-technical people

Strong attention to detail and ability to multi-task projects and deliverables

Proven experience working under pressure to deliver high quality output in a short span of time

Excellent verbal and written communication skills

Attend to support cases via phone, email or online web tools

Collect information from users to understand and resolve problems remotely

Advise customers on the appropriate action

Utilize available resources and aids in coming up with solutions for problems

• Accurately log relevant details of all interactions with customers

• Follow up pending actions from customers and other resources in the organization, and track each call to resolution

•Strictly follow support procedures while abiding with privacy guidelines in handling customer information

Analyze trends and patterns in incidents, and provide feedback to Customer support managers and the application team

Help to maintain the Query and Diagnostics Knowledge base

Assist the Account Managers in customer satisfaction by ensuring proper on-boarding of clients, getting clients feedback, addressing their concerns, and handling of clients additional requests

Coordinate with customer contacts to inquire about their needs and offer solutions to optimize customer satisfaction

•Follow up pending actions from customers and other resources in the organization, and track each call to resolution

Experience Required- 1-3 years

Notice Period- Can join immediately or max within 7 days

The ideal candidate will have a passion for creating innovative products through a mix of qualitative and quantitative methods. You should also be frequently referring to best practices and the latest techniques in product management around discovery and scaling

Dealing with Chinese ecosystems/suppliers is somewhat mandatory for the profile

Manage and drive the entire product development process, both internally and externally, ensuring all stakeholder timelines and deliverables are met

Leverage techniques such as personas, stakeholder maps, customer journey maps, customer lifecycle maps, and user story mapping to develop and refine new product concepts

Achieve product assortment goals while ensuring product quality and testing standards, as well as margin expectations, are met

Work closely with sales to understand directives for customer projects, analyze existing item sales and review new product forecasts

Vendor sourcing, negotiating for achieving cost-effective purchase of raw materials/semi-finished goods and reduction in delivery times

R&D on new products and categories

•Ordering, tracking, and updating warehouse and category team on status and progress

• Track and report key functional metrics to reduce expenses and improve effectiveness

Anticipate unfavorable events through analysis of data and prepare control strategies

Solving issues and developing new solutions requiring new and innovative approaches

Balance both tactical execution with strategic initiatives necessary to drive cost reduction

Identifying, develop, maintain vendor base for obtaining timely procurement of materials at favorable terms to ensure smooth operations

Perform risk management regarding supply contracts and agreements

Managing & preparing performance reports and share the same with respective vendors and within the organization

Strong experience of 2-5 years in product-based organization (Consumer Electronics will be a plus)

•Mandatory - BE/B.Tech (EEE,ECE, EIT only). MBA will be a value addition

Extensive Knowledge about Sensors, IOT, and Electronics Concept for NPI

Industry - Electronics / FMCG

Comfortable with understanding technical aspects of a product development process and communicating with engineering teams on trade-offs vs. implications

Tenacious and Self-motivated with the ability to ruthlessly drive and achieve business goals

• Exceptionally good at understanding business needs and brand vision

Excellent written and verbal communication skills, and good at interacting with senior-level professionals

Excellent presentation (PowerPoint and other presentation tools) skills

Very good negotiation and query handling skills

Target driven

Ability to keep calm and perform in a high-pressure business environment

Managing video production from start to finish including the conceptualization, scheduling and resource management of videos

Managing project timelines

Integrating music, sound effects and balances of audio

Working collaboratively with Creative Heads, Client Consultants and other key stakeholders to create high-quality video content

Working creatively to produce original and aesthetically pleasing designs, visual effects and animations

Creating, planning, and scripting animated narrative sequences

Editing animation and effects based on feedback

You have at least 4 + year of experience within Animator, Motion Graphics, Video Editor or Video Production fields

You have good knowledge of Adobe After Effects, Adobe Premiere Pro and/or similar software

You possess strong planning and organisational skills with the ability to set targets, prioritize effectively and make decisions

You have the ability to work under pressure and meet tight deadlines

You can develop compelling narratives and visuals

You are a good multi-tasker who can work within tight deadlines

You have strong analytical skills and a keen eye to ensure that the content is free from errors and complies with editorial style and design guidelines

You are a strong team player who can manage multiple stakeholders

You are adaptable and thrive in changing environments

You are highly goal-driven and work well in fast-paced environments

Coordinate with hiring managers to identify staffing needs in different areas and departments

Determine selection criteria for candidates by liaising with managers and other members of staff

Source applicants through online channels, such as LinkedIn and other professional networks

Identify and refine down the most suitable talent from available candidates

• Plan interview and selection procedures, including screening calls, assessments, and in-person interviews

• Assess candidates’ information, including C.Vs., portfolios and references

Keep records of all materials used for recruitment, including interview notes and related paperwork, to share with key stakeholders

• Bachelor's Degree in Human Resources Management, or similar

1-3 years of experience as a Talent Acquisition Specialist, or similar

• Experience with full-cycle recruiting, using various interview techniques and evaluation methods

Knowledge of Applicant Tracking Systems

• Experience in using LinkedIn Talent Solutions to proactively source candidates

•A keen understanding of the requirements for each role in the company

Proficiency in documenting processes and keeping up with industry trends

Excellent interpersonal and communication skills

Overall responsible for revenue through multiple Distribution & Retail channels in Respective States/ of India assigned to him/her

Managing all sales development aspects with a primary focus on product availability, sales revenue growth, ideal brand, and product positioning, and a healthy sellout pipeline

Identifying and building strategic partnerships that can help in incremental growth with strong focus on sale out

Build strong relationship with all General Trade Distributors and ensure strong Retail presence of all Crossbeats SKUs

Sourcing SKUs strategically and distributing across channels

Exclusive and mass tie-ups with partners to maximize Crossbeats’s revenue, growth and visibility

Understanding competitors including marketing activities, pricing strategies, promotions, market share of key accounts, channel, inventory/supply details

Working with the Marketing team to drive programs/events to increase brand exposure, and to improve digital displays in retail stores and displays in retail stores

Managing channel margin structure and pricing

Take complete ownership of service and replacements across channels and work with the support team towards minimizing the same

Liaise with marketing team to ensure all Retail channels get required marketing support to sell Crossbeats products

Ensuring consistent growth in market penetration & Brand visibility across the region

Maintain Monthly reports of Distributors Purchase & Sales for internal sales analysis

Must Have Qualifications: (These must be met)

Extensive Sales & Distribution experience in multiple market sales, required. Preferred industries; electronics manufacturing, consumer electronics, computer hardware, mobile phones and accessories

Dynamic builder of relationships with customers, with track record of identifying new areas of opportunity and negotiating complex business deals for mutual benefit

High Proficiency with sales, marketing and engineering to leverage their knowledge and efforts to maximize sales launches

Bachelor’s degree required; MBA preferred

5-12 years of progressive experience in sales / business development roles in multiple markets

Excellent oral and written communication skills

Strong administrative proficiency and customer liaise skills

Strategically and operationally strong – Ability to synthesize complex information into a simple strategy and then execute and communicate against this strategy

Strong consumer products orientation – Keen understanding of consumer wants and needs, that can be applied to creating market-winning retail sales strategies

Solid planning and organization skills – Ability to manage complex projects and schedules necessary with this global retail operations role

Demonstrated creativity and out-of-the box thinking – Constantly pushing new ideas and programs to solve sales and market challenges

Business acumen – Solid business and financial background

Manage operations of Flipkart account. Maintain product data and brand integrity throughout entire Flipkart catalogue

Create, manage, and implement plans to increase sales across Flipkart and other marketplace platforms

Lead a lean team of internal and external personnel to effectively develop, optimize and implement e-commerce solutions

Maintain and monitor Flipkart account health to achieve high seller rankings in addition to inventory levels, forecasting, and replenishment

Optimize product detail pages for maximum conversion with a focus on SEO (images, copy, titles, keywords, enhanced content)

Maximize revenue growth and contribution margin of Flipkart channel to deliver against aggressive targets

Compile reporting and analytics for Flipkart accounts. Create bi-weekly, monthly and quarterly reports on account performance

Align with internal Operations team on demand planning, fulfilment, chargeback, and compliance requests for business

Manage listings on Flipkart Seller Central accounts daily, including setting up new listings, modifying listings and optimizing listings according to company' s marketing strategies

Monitor and analyse performance, rankings, ratings and reviews to enhance rankings and performance to drive sales

Lead promotional strategies for brand on Flipkart (deals, campaigns, etc.)

Plan and allocate Flipkart Advertising spend based on performance KPIs

Analyze performance data of Flipkart Advertising campaigns for future programs

Oversee and help analyse, execute, and optimize a keyword research strategy with the Digital Sales Specialist which identifies the most effective and targeted key phrases to drive traffic

Demonstrate strong business judgment and decision-making skills; ability to identify, prioritize, and articulate highest impact initiatives to senior leadership

Be the in-house expert and repository of knowledge of all Flipkart platform changes and best practices

Assist with managing other marketplace accounts domestically and internationally as needed

Minimum of bachelor’ s degree in a related field

5+ years’ experience in an eCommerce role

3+ years’ experience managing a Flipkart seller account

Expert knowledge of Flipkart landscape (Flipkart SEO, buybox, Flipkart advantage)

Solid understanding of eCommerce B2C systems

Strong tactical knowledge and experience specializing and selling through Flipkart Vendor Central and Seller Central platforms

Demonstrated Proficiency with Microsoft Office Suite

Strong project management skills

Propensity for analytical and detail-oriented thinking

Conceptualizing visuals based on requirements

Creating images and layouts using design softwares

Testing graphics across various media

Managing project timelines

Working collaboratively with Creative Heads, Marketing Team and other key stakeholders to create high-quality content

Working creatively to produce original and aesthetically pleasing designs

Perform retouching and manipulation of images

You have at least 2- 4 year of experience in Adobe Photoshop, Adobe Illustrator, Adobe Indesign

You have knowledge of Adobe Premiere Pro, Adobe After Effects will be a brownie point

You possess strong planning and organisational skills with the ability to set targets, prioritize effectively and pay attention to detail

You are exceptional creative and innovative

You are a good multi-tasker who can work within tight deadlines

You are a strong team player who can manage multiple stakeholders

You are adaptable and thrive in changing environments

You are highly goal-driven and work well in fast-paced environment understanding of the latest trends and brand guidelines

Competitive salary (DOE)

Employer-paid benefits (medical)

Casual, "no dress code" atmosphere and an open office space

Highly interactive work with a talented, passionate team

UNLIMITED room for growth and results-based pay increases

Work with the Marketing Team to build and drive a strategic organic social media plan for Twitter, LinkedIn, Instagram, and Facebook

Use current and forward-looking social media standard methodologies to build content that appeals to a wide range of Crossbeats’s audiences, including customers, prospects, employees, industry analysts, thought leaders, partners, etc.

Develop short- and long-term content calendars for social media platforms

Supervise real-time engagement opportunities to get Crossbeats into trending online conversations

Work closely with the Design team on creative direction for video and image assets

Collaborate across marketing, sales, and support to optimize social content

Use Sprout Social, Google Analytics and other platforms to supervise important metrics and find new opportunities

Ensure Crossbeats brand standards are met across campaigns that use social media channels

Passionate social media expert with 4-5 years’ experience in social strategy and content creation.

You have worked for in-house brands or creative agencies, preferably in the B2C space.

A true social media fan who loves creating short videos, memes, and trending content

Self-starter with the ability to balance multiple projects and creative ideas on tight deadlines.

Strong at social media analytics and reporting with an interest in using data to communicate insights and recommendations.

You are an outstanding communicator and presenter, comfortable interacting with a diverse group of collaborators, including senior execs, sales, marketing, designers, partners and clients.

Perform keyword research regularly to optimize the website for existing content and discover new opportunities

Provide SEO analysis and make necessary recommendations on website/web pages while coordinating with elements and structure of web pages

Execute strategies for developing content in coordination with SEO goals – general and keyword specific

Conduct technical SEO audits - both on-site and off-site SEO including competitor analysis

Guide the content team to produce SEO-friendly content

Assist in the development and execution of communication, content strategies through social communities in coordination with SEO goals

Develop strategies to implement link building campaigns to align with our content marketing and SEO goals

Adapt to the latest changes by keeping pace with SEO, social media trends and other industry trends and developments

The SEO Analyst will be responsible for the strategy, planning, and execution of search engine marketing/optimization campaigns across major search engines

This role would be primarily tasked with understanding, communicating, and executing all activities related to organic search in key search engines such as Google. You work closely with the marketing team and are responsible for the quality and growth of on and off-site factors of SEO that drive organic growth

Bachelor's degree in marketing, advertising, communications, business, or a related area

3-6 years of relevant experience in SEO

Strong written and verbal communication skills

Ability to consistently meet tight deadlines

Knowledge of SaaS would be a big plus

Proficiency in Excel

Passion for SEO and digital marketing

A positive, go-getter attitude and the ability to thrive in a collaborative and fast-paced environment