For damaged or manufacturing defect products, only replacements are applicable. The customer has to notify of any damage or manufacturing defect within 24hrs of receiving the product.
Process for replacement:
- If your product is within the replacement window, please send us an email to firstname.lastname@example.org requesting approval. The support team will respond to the request within 48 hrs with details of where to ship the return.
- Please self-ship the product within 48hrs after the replacement request is approved.
- Please ensure that the product is returned to our warehouse within 72 HRS post-approval with all the accessories and original packaging.
- Please make sure when you are returning the product, you pack it properly. Crossbeats will not be liable if the product is damaged in transit during return.
- Once the product is returned and received by the warehouse, the warehouse team will check and ensure everything is correct.
- Once everything is verified, your replacement will be processed.
- We usually process all replacements within 48hrs of the warehouse receiving your product return.
Please note that refunds will not be issued back to the original bank or source account. Instead, customers will receive the full refund amount as 'Store Credit' in the form of a Gift Card. This Gift Card will be valid for a period of 6 months, during which customers can utilize it to purchase any other item from our website.
Please note if the order that you want to cancel has not been shipped out yet, you need to inform our support team or email use at email@example.com. In such cases the order will be cancelled and a gift card will be issued for the value of the product.
FULL REFUND of a product is allowed only under the following circumstances:
- If the product delivery takes more time than promised (reasons like natural calamities, delay due to the logistics partners, unavailability of the customer, etc are covered under exceptions and a refund will not be entertained under such circumstances), then the customer can cancel the order and the full amount will be refunded back to the customer within 14 working days.
- If the product comes back to the warehouse undeliverable due to customer not available to receive the product or if the address given on the order is incorrect or if after several attempts by the courier company the customer still has not taken delivery of the product, the refund will be processed after deducting shipping and handling charges.
- A customer can also ask for a refund if the product received is different from the order placed. You must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
- Under no circumstances, refund will be processed if the product is found to be damaged by the consumer.