Imagine working for one of the fastest growing Consumer technology brand in India. A company that knows that its people are the key to its success in the marketplace. A company in which achieving extraordinary results and having a stimulating work experience are part of the same process. Come grow with Crossbeats and make an impact while enjoying working in a fun filled environment. At Crossbeats, we design and deliver delightful products and services that are at the cutting edge of technology. We're looking for a passionate, tech-savvy candidates with extremely good at communication.

Day-to-Day Responsibilities:

• Collaborate with the marketing team to develop and execute influencer marketing strategies
• Identify and engage with potential influencers to promote CrossBeats products
• Create engaging content and campaigns for social media platforms
• Monitor and analyze the performance of influencer campaigns
• Manage relationships with influencers and negotiate partnerships
• Tay up-to-date on industry trends and competitor activities
• Provide insights and recommendations for improving influencer marketing activities

Must have requirements:

• Great English Communication skill
• Location - Bangalore
• No WFH.
• Stipend - 15,000
• Tenure - 6 months

Interested candidates can share their profile at sushmita@crossbeats.com

Job description
We are a fast-growing Direct-to-Consumer (D2C) brand selling innovative consumer electronics across Amazon, Flipkart, and other marketplaces in India. We pride ourselves on delivering exceptional customer experiences and are looking for a Customer Support Manager (ECommerce) to lead our support team and handle marketplace escalations efficiently.

Job Role & Responsibilities:

1. Team Leadership:

• Manage and mentor a team of customer support executives.
• Set performance benchmarks, conduct training, and ensure high productivity.
• Monitor response times, resolution rates, and customer satisfaction (CSAT/NPS).
  

2. Marketplace Escalations & Complaints:

• Handle high-priority customer escalations from Amazon, Flipkart, and other platforms.
• Resolve negative reviews, A-to-Z claims, return/refund disputes, and seller performance metrics.
• Coordinate with marketplace support teams to resolve policy-related issues.

3. Process Improvement:

• Develop and optimize SOPs for customer queries, returns, and refunds.
• Implement chatbots, FAQs, and self-help tools to reduce ticket volume.
• Analyse customer pain points and work with product teams for improvements
  

4. Performance Metrics & Reporting:

• Track CSAT, response time, first-contact resolution (FCR), and order defect rate (ODR).
• Generate weekly/monthly reports on support performance and marketplace feedbac
  

5. Cross-functional Collaboration:

• Work with logistics, operations, and marketplace teams to streamline order fulfillment and reduce complaints.
• Escalate technical/product issues to the relevant teams for resolution.

Skills & Qualifications:

• 3+ years of experience in e-commerce customer support, preferably in consumer electronics.
• Strong understanding of Amazon Seller Central, Flipkart Seller Hub, and other marketplace policies.
• Experience handling escalations, returns/refunds, and seller performance metrics.
• Excellent communication (written & verbal) in English and Hindi (regional languages a plus).
• Proficiency in CRM tools (Freshdesk, etc.) and Excel/Google Sheets.
• Problem-solving mindset with a customer-first approach.

Why Join Us?

• Be part of a fast-growing D2C brand with a strong online presence.
• Opportunity to build and scale the customer support function.
• Competitive salary + performance incentives.
• Flexible work culture.

About the role: As a Social Media Marketing Manager, you will be responsible for developing and executing social media strategies to increase brand awareness, drive engagement, and support business objectives. You will manage social media accounts, create compelling content, and analyse performance metrics.

Key Responsibilities:

• Strategy Development: Create and implement social media marketing strategies aligned with overall business goals.
• Content Creation: Develop engaging and relevant content for various social media platforms (e.g., Facebook, Instagram, Twitter, LinkedIn).
• Social Media Management: Manage day-to-day social media activities, including posting, scheduling, and community engagement.
• Campaign Execution: Plan and execute social media campaigns to promote products, services, or events. Monitor campaign performance and adjust strategies as needed.
• Analytics & Reporting: Track, analyse, and report on social media performance metrics using tools like Google Analytics and platform-specific insights. Provide recommendations for
  improvement.
• Trend Monitoring: Stay updated with the latest social media trends, tools, and best practices. Implement innovative techniques to enhance engagement and reach.
• Collaboration: Work with internal teams (marketing, design, sales) to ensure cohesive and effective messaging across all platforms.

Requirements:

• Experience: Minimum of 3-4 years of experience in social media marketing or a related field.
• Skills: Strong understanding of social media platforms, content creation, and digital marketing strategies. Excellent written and verbal communication skills.
• Tech-Savvy: Proficiency with social media management tools (e.g., Hootsuite, Buffer) and analytics platforms (e.g., Google Analytics).
• Creative: Ability to develop creative and engaging content tailored to different social media channels.
• Analytical: Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Organized: Excellent organizational skills with the ability to manage multiple tasks and projects simultaneously.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work in a fast-paced and innovative environment.
• Professional development and career growth opportunities.

Location: Bengaluru, Karnataka (On-Site)

Experience: 1-3yrs

Day-to-Day Responsibilities:

• Make Sales Calls- Call current and potential customers to encourage them to buy our products.
• Resolve Customer Concerns -Answer customer queries and provide product information.
• Handle Customer Orders -Accurately record customer orders and details in the system.
• Order Completion- Process customer purchases and ensure smooth order completion.
• Customers Satisfaction -Make sure existing customers are happy with our products and services.
• Meet Sales Targets - Meet daily and monthly goalsfor call numbers and monthly sales.
• Provide Product Information - Stay updated on products and services to offer the best solutions to customers.
• Calls - Handle Incoming calls and chats
• Lead Generation - Identify potential customers and generate leads for the sales team to follow up.
• Follow-up on Leads - Regularly follow up on leads and maintain a strong pipeline of sales opportunities.
  

Requirements:
Immediate Joiner or who can join in 15 days.

• No WFH
• Prior Tele-sales experience is mandatory.

Job description

• Do you love yourself in front of the camera?
• Do you geek out on the latest formats / come up with new ones to produce content?
• Are you a social butterfly on Instagram?
• Are you interested in being MC of a supercool podcast and marketing it to get everyone raging about it?
• Do you understand social media numbers and know how to improve them?
• If your answer to any of these questions is YES, then we’d like to HIRE you!

Experience
1-2 years in the design/advertising field or more (with portfolio links)
Open for freshers (with portfolio links)

Qualification

• We need smart brains, not certified ones.
• We look for creative people, not degrees. But, you must have a work/portfolio link to showcase your previous work.

Timings
9:30:AM - 7:00 PM, Mon - Fri
Work from Office

Salary: You deserve the best (As per Experience and Industry Standards)

We’re Looking For

• Preferably should have supporting internships or experience in design/advertising/digital marketing and supporting portfolio work links.
• Has a good understanding of how to sell the product/service with creative content via the social media platform.
• Come up with creative ideas for social media and work with the team to execute them.
• Works closely with the community manager or social media manager to create engaging content for a company's social media presence, including keeping social media channels updated and brand-focused, and seeking out new social media avenues and ways of connecting with audiences, ultimately helping us to grow in terms of reach and spread awareness.

Skills Required

• Marketing or Social Media Marketing Degree Preferred
• Research and conceptualisation of content
• Design content
• Creative Visualisation
• Technology Skills
• Basic Graphic Design
• Campaign Execution
• Idea Presentation
• Strong Customer-Service Skills
• Engaging any audience
• Measure the outcome of the campaigns
• Post-production engagement

Roles & Responsibility

• Has the ability to research and create content concept buckets for social media pages
• Proposes new ideas and concepts for social media content
• Analyses and reports audience information and demographics, and the success of existing social media projects
• Works with marketing and social media team members to coordinate ad campaigns with social media strategy
• Manages company social media channels, including Instagram, LinkedIn, YouTube, Twitter, and other relevant platforms

Content Creation

• Engages in social media presence creation on new and emerging social media platforms
• Assists in creating timelines and scheduled content to create a consistent stream of new content for audience interaction
• Works as part of a team to develop large social media campaigns
• Creates dynamic written, graphic, and video content
• Creates content that promotes audience interaction, increases audience presence on company sites and encourages audience participation
• Leads content creation and executing campaigns
• Create trends and buzz around our industry, services, and clients

Post-campaign Analysis and Insights

• Learn and execute digital marketing and performance ads side of the business
• Provide details of campaign success using data-driven analytics for different social media platforms

Location: Brigade Road, Bangalore