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Services and benefits
Escape False Traffic Challans
A Witness to Road Rages
Journey Vlogging
Crash Alerts
Escape False Traffic Challans
A Witness to Road Rages
Journey Vlogging
Crash Alerts
Display, Recording & Performance
Connectivity, Power & System
Frequently Asked
Questions
General Information
In which scenarios is the RoadEye Dashcam DC04 helpful?
The RoadEye Dashcam DC04 provides reliable video evidence in the following situations: Car Accidents, Insurance Claims, Journey Vlogging, GPS Route Tracking, and more
Why does my dash camera get hot?
It is normal for the camera to become slightly hot during operation due to high-quality video recording and GPS usage. This warmth is typical.
Setup & Installation
How to set up the RoadEye Dashcam DC04?
Front Camera:
Slide the mount into the mount installation slot.
Turn off the car engine.
Stick the camera with the mount onto your windshield.
Connect the USB charging cable to the Type C port of the dashcam and run the cable along the edge of the windshield.
Keep it away from the = airbag area and plug it into the car charger.
Adjust the dash cam so that the lens is level with the ground.
Start the engine to ensure the dash cam is working properly.
Rear Camera: Connect the DC jack to the AV IN port of the front dashcam. The rear camera video will appear PiP (Picture-in-Picture) on the front camera’s LCD screen. Refer to the User Manual for detailed instructions.
App & Connectivity
How to turn on Wi-Fi on the RoadEye DC04 Dash Camera?
Long press the Emergency button to enable the Wi-Fi.
Which application is supported for the RoadEye DC04 camera?
The RoadEye DC04 supports the KACAM app, available on both Android and iOS.
Do I need to connect Bluetooth for the app connection?
Yes, Bluetooth is required for faster app connections.
How to connect the dash camera to the app?
Download the KACAM app from the App Store or Google Play.
Video Recording & Storage
How does the RoadEye DC04 Dash Camera record?
It requires a microSD card to record and continuously records when connected to a power source.
How does the camera handle full SD cards?
The device uses FIFO (First In, First Out), deleting the oldest recordings to make room for new footage.
What is the default video resolution of recordings on the RoadEye DC04?
By default, the camera records at 4K (front) + FHD (rear) + FHD (cabin) The resolution can be changed in the app or on the dash cam.
Which SD cards are supported for the RoadEye DC04?
The RoadEye DC04 supports Class 10 and U3 Speed SD cards with a capacity of up to 512GB.
Functionality & Troubleshooting
Do I need to download the offline map for the first time to load the map in the app?
On some phones, yes. Instructions for downloading are available in the User Manual.
How to check video with geo-synced map data?
Stop the recording, go to the Albums section, and play the footage. If GPS data is available, the playback will include geo-synced map information.
Why aren't dash camera buttons working when connected to Wi-Fi?The buttons are disabled when connected to Wi-Fi because all functions can be controlled through the app.
What should I do if my dash cam hangs or crashes?
Use a pin or SIM ejector tool to press the reset button located on the bottom of the camera.
Does the car ignition need to be turned on for the dash cam to work
Yes, the car ignition must be on for continuous operation.
What to do if the dash cam does not power on with the 12V charger port
Try connecting the dash cam to a USB port as an alternative.
App Functions
How to download videos on the KACAM app?
Stop the recording, go to the Albums section, select the videos, and they will be saved to your phone’s local storage.
Power
Does the RoadEye DC04 have an inbuilt battery?
No, the RoadEye DC04 does not come with an inbuilt battery.