Refund policy

RETURN POLICY

Sound is a subjective matter and there are chances that one may not like the sound of even the highest rated and reviewed products. In the unlikely scenario where the product you ordered does not meet your expectations and requirements, you may return the item in the original packaging within 24 hrs after you receive it. 

At that time you will be given a store credit, valid for 1 year, to be used towards any future purchase on our website. The store credit will be processed only when the original product with all the accessories and original packaging has been returned to our warehouse and the same has been checked and verified by the warehouse team.

The customer can choose Crossbeats to arrange a reverse pickup for the product that is within the 24 hrs Return Policy Timeline. Do note an amount of Rs 149 will be charged from you in case of reverse pick up.

The customer can also self-ship the product if he decides against the reverse pick up option. Please dispatch the product within 48hrs after return request is raised and approved.

REFUND POLICY

Refund of a product is allowed only under the following circumstances:

If the product delivery takes more time than promised (reasons like natural calamities, delay due to the logistics partners, unavailability of the customer, etc are covered under exceptions and a refund will not be entertained under such circumstances), then the customer can cancel the order and the full amount will be refunded back to the customer within 14 working days. We do not take any responsibility for a delay in the refund because of the delays made by the bank, calamities or national holidays

 A customer can also ask for a refund if the product received is different from the order placed. You must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

 Under no circumstances, refund will be processed if the product is found to be damaged by the consumer.