TECH SUPPORT

Kindly reach out to us in the below-mentioned channels for any queries, we will be more than happy to assist you!

support@crossbeats.com

+91 9611293293

+91 9611293293

  • Product User Guides
  • Tutorials
  • Orders and Shipping
  • Payment Enquiry
  • Track Your Order

Looking for a product manual? or additional FAQ? We can help. To begin, click below on the type of the product you have or enter the model number.

SMARTWATCHES


TRUE WIRELESS EARPHONES


WIRELESS EARPHONES


WIRELESS SPEAKER


WIRELESS ACCESSORIES


ORBIT

ORBIT SPORT

TORQ

PEBBLE

How long does it takes for shipping the product ?

We ship products within 24 hours. All orders received on Saturday and Sunday are processed the following Monday.

I have placed an Order. How do I know if it’s confirmed?

Once your order has been placed, you will receive a confirmation Email. It will include your order number and estimated time of delivery.

Can I modify my order after I have placed it?

Unfortunately after the order is placed, you cannot add new products to the order but you can always place a new order for the desired products. If you wish to remove products from your order, please contact us at support@crossbeats.com, we will guide you through the process. 

How can I track my order?

The confirmation email will include the delivery details. It will include the shipment number/AWB and name of the courier company. You can track your order at their website or you can write to us at support@crossbeats.com

Do you take orders over the phone?

Yes, we do take orders over the phone. To place an order over the phone, you can call or whatsapp us at +91 9611293293 and provide the following information: 1) Name 2) Complete Address with pincode 3) Email address 4) Product to be ordered 5) Phone Number

How long will my order take to arrive?

We aim at delivering the products as fast as we can. It generally takes 5-7 working days to fulfill the delivery. However, due to unforeseen circumstances like bad weather, flight delays, improper logistics infrastructure etc the delivery might take longer than usual. 

Can you expedite my product on priority?

The expedite delivery varies from region to region. If you want us to expedite your product, give us a call at customer support.

Are there any hidden charges when I make a payment?

No, there are no hidden charges. Once the payment is made it is full and final.

How do I make the payment?

You have multiple options to make your payment i.e. internet banking, cash on delivery and we accept all types of credit and debit cards. You can also pay through PayPal, PhonePe and Google Pay. 

Which debit/credit cards are accepted?

We accept all kinds of credit/debit card. After entering your details you will be redirected to your bank’s secure page for entering your secure password provided by your bank.

Is my information secure?

Crossbeats proudly adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

PRODUCT REGISTRATION

Please enter your product details to avail warranty on your purchase.
NOTE: Details of 3rd party website purchases other than www.crossbeats.com are also needed in order to register for warranty.


PRODUCT REGISTRATION

Please enter your product details to avail warranty for your purchase. Do note that the details are required if you have purchased products from any other website which isn’t crossbeats.com