Every brand-new Crossbeats product purchased through our official sales channels is covered by a 6-month limited warranty from the date of purchase.

To activate warranty coverage:

• Products purchased from third-party websites or retailers must be registered on www.crossbeats.com within 10 days of receipt.

The warranty period begins from the original purchase date.

A product can be replaced only once during the warranty period.

• Warranty is valid only for the original purchaser.
• Warranty is non-transferable.
• Proof of purchase is mandatory.

Crossbeats will repair or replace a product if:

• The product is defective due to manufacturing defects.
• The product arrived damaged.
• The product arrived with missing parts or accessories.
• The product fails due to improper materials or workmanship.

If the original model is unavailable:

• A product of equivalent value or upgraded category may be offered.
• Refunds or gift cards will not be issued in place of replacement.
• Warranty continues from the original purchase date.

To raise a warranty claim:

• Submit photo or video proof of the issue.
• Contact customer support for initial troubleshooting.
• If unresolved, self-ship the product to our warehouse and share tracking details.

Please note:

• Crossbeats is not responsible for damage or loss during self-shipping.
• Replacement devices may be in equivalent condition (appearance & durability).
• Replacement may be provided with or without original packaging/accessories.

To ensure fair and transparent claim resolution:

📹 Unboxing Video Requirements

Customers must record a continuous, unedited video showing:

• The sealed outer package with shipping label
• The complete unboxing process
• The product and all accessories received

⏱ Claim Timeline

• Claims must be reported within 48 hours of delivery
• Video proof must be submitted along with the complaint

Claims without valid unboxing proof or reported after 48 hours may not be eligible.

The warranty does NOT cover:

• Physical damage, cracks, dents
• Cosmetic wear & tear (scratches, fading, peeling, abrasions)
• Sound preferences (sound quality is subjective)
• Minor faults not affecting performance
• Damage due to improper usage
• Voltage fluctuations
• Liquid or moisture damage
• Extreme temperature exposure
• Unauthorized repairs or modifications
• Use of non-approved accessories
• Accidental or intentional damage
• Commercial usage
• Acts of nature (e.g., lightning strikes)
• Skin allergies or rashes
• Loss of personal data
• In-built batteries & microphones (where applicable)
• Accessories & consumables (chargers, straps, batteries, etc.)

If the same variant is unavailable:

• An equivalent or upgraded product in the same price range will be offered.
• No refund or gift card will be issued.
• Original warranty timeline remains unchanged.

If a replacement product is not collected from our warehouse within 30 days, it may be disposed of without prior notice.

Warranty automatically expires after 6 months from the purchase date, even if the product was not used during that period.